Bridgeway's technical support specialists provide service and support for leading card printer manufacturers including Zebra, Matica and Entrust Datacard as well as leading manufacturers such as Fargo, Evolis, FastMark plastic card and label printers. To schedule a service call or preventative maintenance service, send email or call 800-333-3608 for service.
Only Bridgeway Solutions' technical support specialists deliver on-site preventative maintenance and local response to any service or support call. Bridgeway technical support specialists help maximize your ID solution management program by keeping your software and hardware operating at peak performance. Pictured above left are Bobby Russell and Matthew Farlow, Bridgeway's newest editions to the Tech Team, during a hardware training session in July 2019.
Software and Hardware Maintenance Agreements (SMA and HMA) protect your investment and your identification program with cost-efficient service plans and maintenance contracts.
On-site Hardware Maintenance**
On-Site Hardware Maintenance (HMA) provides one year of on-site or remote-access (web connection) service coverage for a specific piece of equipment, designated by serial number. The price of parts, when required, is included in the price of the agreement if the equipment is still covered under the manufacturer's warranty. The cost of parts is billed separately for equipment no longer covered under warranty. Maintenance contracts include one (1) preventative maintenance call during the term of the contract.
Depot Service, with telephone support, provides one year of service coverage for a specific piece of equipment, designated by serial number. Bridgeway technicians provide telephone support to help walk you through functional problems. If the problem cannot be resolved by telephone, the unit may be sent to Bridgeway Solutions for service. The price of parts, when required, is included in the price of the agreement if the equipment is still covered under the manufacturer's warranty. The cost of parts is billed separately for equipment no longer covered under warranty. Shipping charges to deliver the equipment to Bridgeway are paid by the customer; Bridgeway pays for return shipping.
**EXCLUSIONS - Service and maintenance of related software and accessories are specifically excluded from coverage. Print heads, main circuit boards and system abuse are specifically excluded from all service contract coverage, whether on-site, or depot.
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