Bridgeway Solutions' Return Policy

You must contact Bridgeway Solutions in advance of shipping your return to facilitate a return authorization number. This ensures that your return is properly credited to your account upon receipt.

• Merchandise shipped to the customer in error or found to be materially defective upon receipt is eligible for return. 
• Approval for the return of merchandise must be requested in advance and an authorization number assigned to the return. The return authorization number must be clearly displayed on all returned packages. 
• Returned merchandise should be in its original packaging and in a condition suitable for resell. Resell condition to be determined upon receipt by Bridgeway Solutions and if acceptable, a refund of the line-item purchase price will be credited to your account. 
• Bridgeway pays for the return shipment if proper authorization number(s) are used and clearly included on the outside of all packages. 
• If the return is approved, ship the merchandise to Bridgeway Solutions, 600 East Union Street, Morganton, NC, freight prepaid with the return authorization number clearly visible on the outside of the package(s).
• A handling and reprocessing charge of 20% of the line-item purchase price will be deducted from the return value before credit is issued. Further charges will be assessed on material requiring work to return it to saleable condition. 
• In no event will obsolete products or items purchased more than one calendar year prior be accepted for return. 
• Merchandise that was not shipped in error or found to be materially defective MAY be returnable for credit at the sole discretion of Bridgeway Solutions. Again, a return authorization number must be assigned to any returned merchandise for credit to be given. Restocking fees will apply and the customer is responsible for return shipping to Bridgeway Solutions. 

For assistance contact Cathy Clemmons in Procurement at CathyC@BridgewayID.com or call 828-604-4916.